Terms of Sale & Policies

Please read the following before placing your order!
All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of Enzara.

By ordering Enzara you specifically agree not to resell or offer for sale any Enzara product without prior written permission, doing so also voids the guarantee.

 

 

PRIVACY POLICY 

  Enzara is committed to keeping your personal information private and secure.  We do not sell, rent, exchange, share or give any of the information  to any other party that you supply us when placing an order, sending us an e-mail or calling us.  All the personal information you share with us is held solely by Enzara and is used to process  your order or responding back to your question, comment or request.  We do not collect any information from you that you have not provided. 

 

 

 

ORDERING OPTIONS 

Ordering Option 1... Order Online

 

Our Online Order System uses industry-standard Internet SSL Encrypted Security. Therefore, you can be assured that all the personal information you give us to process your order will be protected and sent safely.

Simply click on the "Add to Cart" button on any product page and complete the order form.

 

Ordering Option 2...Order Help By Phone  Toll-Free at 1-877-633-2671

  We would be glad to assist you with your ordering online or by phone. 

Ordering Option 3...Order By Mail

 

Please include shipping address, phone number or e-mail address, the  product name, quantity and price. Payment can be made by credit card, money order, certified funds or personal check.  If you elect to pay by credit card, please supply your credit card number, expiration date & the cardholders exact name & billing address.  If you wish to pay by a personal check, your checking account must be with a U.S. Bank and we do require 2 additional weeks processing time for your check to clear our bank account.  Payment by certified funds, money order or personal check must be in U.S. Dollars and payable to Enzara.  Additionally, please include $8.75 for shipping & handling for USA orders or $19.95 for international orders.

Send order by mail to:

Enzara

PO Box 887

Lebanon, TN 37088

 

 

 

PAYMENT OPTIONS

 

Payment Option 1: Credit Card

 

Credit Cards Accepted:  Visa, MasterCard, American Express & Discover

We accept Visa, Mastercard & Discover

Credit Card Processing & Security Conditions

 

Your Credit Card transactions are processed to the highest security standards by Authorize.Net

 

Credit Card Processing

Billing & Shipping Information you supply

  For added credit card security, an order cannot be processed if the cardholders name and billing address does not match exactly to what is on file with the credit card issuing bank or if we cannot verify this credit card information supplied. 

 

My credit card shows charged but the transaction was cancelled or not finally completed?

 

Authorized pending charges may show up on your credit statement. If your credit or debit card was declined or if we void or cancel the authorization or if we put through a charge and then void it, your credit card bank may still show the authorized or pending amount on your credit card statement. This amount will typically, within 2 - 10 days, drop off according to your credit card bank's policy. Please understand, the length of time a voided or cancelled charge remains on your credit card account is something we have no control over, but again is the policy of your credit card issuing bank. 

 

Payment Option 2: Money Order, Certified Funds or Personal Check

 

Payment can be made by money order, certified funds or personal check.   Additionally, if you wish to pay by a personal check, your checking account must be with a U.S. Bank and we do require 2 additional weeks processing time for your check to clear our bank account.  Payment must be in U.S. Dollars and payable to Enzara, LLC.  Note, if you place your order online and select Check/Money Order, please forward a copy of your order with the Check/Money Order to the below address.

Send to:

Enzara

PO Box 887

Lebanon, TN 37088

 

 

 

ORDER PROCESSING, SHIPPING OPTIONS, DELIVERY SCHEDULE & ORDER TRACKING.  

 

Order Processing:

 

Orders begin being processed within 1 business day after being placed.

Most orders are shipped within 1 business day.

After placing an order you will receive an email confirming your order.

"Business Days" do not include Saturdays, Sundays or holidays.

Due to cutoff times by our shipper, orders received after 11:00 AM central time may not be processed until the following business day.

Shipping and billing information you supply must be able to be verified. If we cannot verify this information, your order may be delayed or cancelled.

 

 

Shipping Options & Cost:

USA Shipping & Handling (Average Delivery 1-3 Business Days)

$8.75

International Shipping & Handling (Average Delivery 6-10 Business Days to Customs) 

$24.95**

Expedited Express Shipping & Handling (Average Delivery 1-3 Business Days)

*Additional Fees May Apply

Rates Start at $42.00*

 

Order Shipping & Delivery Schedule:

 

** You are solely responsible for insuring any products you order are legal for import into your country. Refunds will only be issued on products, less shipping, that are returned to Enzara.

 Our standard shipping is by United States Postal Service (USPS) Priority Mail (No Signature Required) with average delivery after shipment of 1-3 business days. If you desire "Signature Required" you must do so in writing either via email or in the comment section of your order, at time of order. At time of shipment, a USPS Tracking Number is issued and a USPS shipping notification is sent to your email address for order tracking.

 Expedited Express Shipping & Handling will appear as $42.00 on your order checkout, however additional shipping fees may apply.  If additional shipping cost are required to ship your order, we will email or phone you with the revised shipping/handling cost after we receive your order. 

Orders received after 11:00am central time may be delayed shipping 1 business day.

"Business Days" do not include weekends or holidays. Example..If you place an order with us on Friday, the 1st business day starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays and Sundays are not considered business days.  When determining delivery of your order, please use this a guide or contact if you have questions.  

 

Order Tracking:

 

Once your order has shipped, you will be sent an e-mailed message or called confirming your order shipment and given the order tracking number.  To track your order go to www.USPS.com and enter you tracking number. If your order shipped by another carrier, we will give you that carrier's website when we give you your tracking number.

Signature may be required at time of delivery on some orders. 

 

Other Important Shipping Information:

 

Order Shows Delivered, But You Did Not Receive It: If after tracking your order it shows delivered, but you did not receive it, you must contact us within 5 days of the delivery date shown by the shipping service (USPS, UPS, etc.) for any credit or reshipment of product to be considered.

Order Delivery Delayed Due to Acts of Nature: Enzara shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier's control, including, but not limited to: acts of God, natural disasters or weather delays.

Undeliverable Orders:  Please note, should an order shipped to you be returned back to us due to either  being refused, unclaimed or because of an incorrect shipping address you had given us, you will be charged a $5.00 order reprocessing fee plus a minimum $8.75 shipping and handling (S/H) fee for re-shipment.  Actual additional (S/H) charges will depend on the carrier and service used, along with the re-shipment location.  Prior to any re-shipment, we will inform you of the returned order, the return processing fee and the added (S/H) charges to your order for re-shipment.  If you elect not to have us re-ship the products to you,  we will issue you a refund for the order total less a 15% Restocking Fee and the Original Shipping Cost.  If the  returned shipment was a result of our error, you will not be charged any additional (S/H) fees and the products will be re-sent to you.

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ORDER CHANGES OR CANCELLATION

  If we have begun processing your order, you will be charged a 15% cancellation fee (minimum $5.00) per item cancelled. Order processing starts no more than 1 business days of order receipt. However, you will not be charged any change/cancellation fees to add items, change items, or cancelled your order anytime prior to processing the order . An order cannot be changed or cancelled after it has shipped. In the event your order has already shipped, any changes or cancellation would be charged a Restocking Fee as stated in our Return & Exchange Policy. To add items, change or cancel your order, you can either e-mail us or phone us 1-877-633-2671.

 

RETURN POLICY 

Please read Guarantee & Return Policy BY CLICKING HERE before ordering!

By ordering from us you are agreeing to our Return Policy.

Please Note:

  If a dispute or charge back is filed with your Credit Card company, Bank and you later return the product under our guarantee a $50.00 processing fee will be deducted from your refund. No refund can be issued while a dispute is pending.

Terms of Sale & Return Policy Changes

  Our Terms of Sale and Return Policies may change without notice. Please check on a regular basic to keep up-to-date on any changes..

 

As much as we appreciate your business, if you do not agree with our terms & Policy, we ask that you do not order from us.

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Terms of Sale, Policies & Prices Subject To Change Without Notice.

 

 

 

Enzara

PO Box 887

Lebanon, TN 37088

Phone: 1-877-633-2671 (Toll-Free)

Click Here to Email Us



 

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